Took my niece from the US for a facial here on 24/3/24 as part of her 21st present. How embarrassing. The place is a dump. The facial was the worst. I booked here because in the past I’ve had fantastic treatments & experiences but haven’t been for a few years, no idea what’s happened but it was awful. The “spa” itself was actually filthy and looked run down. I was given a damp towel and robe, both looked like they needed washing. The staff looked miserable and cheap. The lockers didn’t have keys and after asking they explained that a hen party had been in a few weeks back & stolen them all…well get them replaced! The changing rooms were pointless, pokey and stank because they were basically a toilet area with some unusable lockers. The “relaxing” area where you can lie while waiting was run down and certainly not in anyway relaxing.There was a couple who I guess were using the facilities as part of their stay at the hotel and they were there when we entered and still there when we left. It just felt uncomfortable having a man half dressed lounging in close proximity. The “water station” was two, relatively empty, dirty jugs. As for the treatment, wow, it was so bad! Firstly a young woman tried to explain what the treatment would consist of, but kept forgetting, while we stood awkwardly in the treatment room. The treatment itself was ridiculous. A facial where each product was not taken off and just felt like the most sticky awful buildup. It was applied like the beautician was scared to touch my face. The neck and shoulder “massage” was so ridiculously “light”, I could barely feel it and I got more stressed during and after it. The head massage consisted of dumping something akin to goose fat at the front of my hair and gently rubbing down a handful of hair at the front. All I could think when the treatment was taking place was, please let it just be my beautician that’s new and inexperienced and my niece is having the older more experienced woman who will be doing a great job. Nope! My niece was like…was that supposed be a gentle tickling session on only the front part of my cheeks and is my face supposed to feel sticky? Turns out we had exactly the same experience….terrible! The most annoying thing is they get you to fill out a huge form before the treatment highlighting where you have n concerns that you’d like tackling. They clearly just use that as a data gathering exercise because not one of my concerns were discussed or addressed. Both my niece and myself had unusual breakouts the next day. Absolutely shocking place, would not recommend and will never waste my money there again! Giving it 1 star is 1 too many!

An indifferent stay. Arrived Friday and greeted by three on reception (two were immaculately dressed and one who looked like the uniform hadn't seen an iron for weeks. Told that the bar was not serving food due to a medical emergency, so we walked down into the town for food and drink. That suited us, as the bar looked dead. Room was quite basic, especially as we paid more than the other hotels in the area, thinking we would be getting more for our money. Breakfast was included and there was a hot buffet, although the beans my wife had on the first morning were cold. She reported it and eventually a new batch were brought out. Bacon and sausages were good. But the scrambled eggs left a lot to be desired. All in all, we had a good weekend in Matlock, but in spite of the hotel, not because of it.

The short of it is don't go!! Six of us booked an afternoon cream tea spa. Including two vegans. We checked and double checked they could cater for vegans....The hotel got the timing wrong re treatments and cream tea. We weren't told we could use the outside pool. The afternoon tea was awful. Defrosted scones, some with chocolate chips. They tried to pass off the vegan scones with nothing on them. No explanation or apology until we complained. Today we've been told our promised refund won't happen. The spa was ok, but honestly just go somewhere else.....

Lovely one night stay. The hotel is in a great location, a short walk from the shops, cafes and some lovely walks. The hotel itself was lovely. Staff were so friendly and helpful, especially the lady on the bar. Room was warm and comfortable and we really appreciated the extra heater. Shower was so good! Room was a bit dated but we really didn’t mind. We used the pool which was fab. Staff there were so lovely too. Really recommend for a good value stay in Matlock bath!

Used the outdoor swimming pool. Friendly helpful staff. Pool temperature was 17 degree naturally heated by geothermal spring. I really enjoyed the experience, well worth a visit. Also able to have a hot drink and cake afterwards in the hotel bar.

Nice location polite and welcoming staff. What let it down was was that the Room felt tired and in need of redecoration. It had very creaky floors and had damage to furniture, there were stains on bed and carpet and a missing mirror. The view from window of the spa area and roof tops was sub optimal. No option for traditional English breakfast but if you like cold meat and cheese with salad and selection of bread to start your day then this wont be a problem for you. Dinner in the restaurant was very nice and reasonably priced. The room just wasn't up to our expectations. A shame as this could be a really nice place with the right investment and attention to detail. We didn't try any of the spa treatment or facilities and weren't even offered a list of what was on offer which seems like a missed opportunity for them. Rooms: Need some investment and decoration.

Very very disappointed with this supposedly 4 star hotel. We were booked into a garden room over looking the pool and gardens. Nice you say. NO. It was a run down 2 storey wooden prefab building, built circa 1970 and not touched since. We made our way back to the main building and was told by reception, I knew you would be back. If they know its well below standard then know it down, before it falls down. I can't fault the staff as they quickly found us another room. However, the reception needs re painting as stained and paint peeling off. Our new room was much better but still had its faults. Carpet wasn't hoovered, wall paper peeling off the feature wall, draw knobs missing off draws, bathroom was tired as shower leaked badly, grouting missing from floor tiles, pushdown bath plug didn't work and the water dribbled out of sink tap. Our first night we ate in the hotel and decided to have a bar meal. When asking for the menu the bar manager said he has just told the chef to go home as we were the only people there. He rushed off to get him to cook us a burger and chips, something quick and easy. Well the burger was rock hard and like leather, the chips were anaemic and presented like a cheap cafe. We had booked an indian for the next night but on Saturday we had booked a table in the hotels restaurant. Blade of beef with potatoe fondant and 2 rock-hard glazed carrots braised cabbage with jus. It was presented well but below standard, I feel. I understand the hotel was refurbished in 2016 and probably looked great. 8 years on, its looking tired. Would not stay here again. The saving grace for the business was the staff. Such a shame as it was a weekend away for my good lady's 60th Birthday weekend.

We'd booked a super posh new year meal and hotel stay here. Really top notch, fantastic welcome, room was lovely as was the six course meal and complimentary drinks. Good disco afterwards to see in the new year. The staff are lovely people, fun and friendly and can't do enough for you. We were both really impressed. The hotel is majestic and full of atmosphere. The hotel is apparently under new ownership. The only area they need to focus on is the information provided during the booking process. This left us with a few questions about the booking and event, which weren't answered until we arrived. Otherwise, brilliant.. Rooms: Pleasant room, slightly scruffy here and there, but fine overall

Only a one night stay so we could take in the Christmas market, my wife myself and two friends, we really enjoyed our stay in our big spacious rooms looking over the swimming pool. Unfortunately the overnight snow put a bit of a dampener on our planes to take in more of the beautiful local area, leaving for home shortly after checking out. Thank you to the team for digging everyone out of the carpark, well done. Rooms: Lovely big room

Lovely 1 night stay here. Room was well maintained. Beds were very comfortable, full bath in bathroom in a standard twin. Staff were welcoming and helpful. We went for a dip in the thermal outdoor pool, it's was a chilly 17.7 degrees so brace yourself and recommend having spare clothes you can quickly throw on to keep warm. You need flip flops and swim hats but there were spares available. Short walk into town down a slight incline on pavements. A gentle uphill on the return. Plenty of parking.